Help Centre

Squint Embroidery

"My embroidery is coming out squint. Help!" Helpdesk ResponseThe best way to overcome this problem is to use a professional framing table. However, to save money you could make a...

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Hoop Identifier Information

HOOP IDENTIFIER The following are pictures of the major brands of hoops that the HoopMaster is available for. These are only pictures of one size of each hoop. There are...

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Hoopmaster Product Help Videos

These Hoopmaster videos are great. They will show you how to use the Hoopmaster products on all types of applications. Have a look at these before placing your order. Click...

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Mighty Hoops Help Videos

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Fixing thread breaks on your embroidery machine

Inspect the needle, and ensure that it is inserted onto the needle bar correctly. There are two things to look for. 1) That the eye of the needle is not...

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Fixing looping on your embroidery machine

1. Change the needle.2. There are 3 needle plates, one is for tubular frames, one is for caps, one is for border frames/table. If you use the wrong needle plate...

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Embroidery on activewear t shirts

Not a day goes by without calls from customers having problems with embroidery on silky polyester style garments. These are very popular for sports people as they are often treated...

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Embroidery Placement Chart

Embroidery Placement ChartItem……………………………LocationClothingPolo7"-9" down from left shoulder seam centred between placket and side seam or 3"-5" from centre.T-Shirts7"-9" down from left shoulder seam centred between placket and side seam or...

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Embroidery Distortion

When we are embroidering T-shirts, we are finding although the design is of a circle, it is coming out as an oval? Help. Helpdesk ResponseThis is not an uncommon problem...

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Embroidered Garment Holes

My embroidered design on a t-shirt is puckering and has pin holes. What am I doing wrong? Helpdesk ResponseUsing the correct needle is essential and for this you should be...

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Emb-Adjusting Take Up Levers

The silver knob aligns the take up lever on the active needle with the arm that makes it go up and down.The take up levers should all be in the...

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Buying your first embroidery machine

I am starting out in embroidery, what is the best machine to buy? Helpdesk ResponseI will try to answer your question as an embroiderer rather than someone who is trying...

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Breaking Needles Issues

There is a metal bar with a small tab that fits into a small notch at the top of the hook assembly. There is a small slot immediately behind the...

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