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Help Centre

  • Thread is frayed after it is cut

    Thread is frayed after it is cut

    "I am experiencing thread breaks on most of the needles...not all the time just enough to be annoying. I noticed that the thread is frayed after it is cut. I...

    Daniel Horgan

  • Thread Tension Gauge

    Thread Tension Gauge

    The directions that come with your tension gauge tell you to test with the thread through the eye of the needle. I do know that lower, and more accurate readings...

    Daniel Horgan

  • Too many sheets of backing?

    Too many sheets of backing?

    Too many sheets of backing? "I need to use several sheets of embroidery backing on difficult embroideries and not only is it difficult to frame up - let alone tear...

    Daniel Horgan

  • Sub-Road to Sublimation Success: Full Throttle

    Sub-Road to Sublimation Success: Full Throttle

    Without a doubt, the face of sublimation has changed dramatically over the last few years. We now have hundreds of new and exciting products including iPhone and iPad covers, SubliSLATE™,...

    Daniel Horgan

  • Squint Embroidery

    Squint Embroidery

    "My embroidery is coming out squint. Help!" Helpdesk ResponseThe best way to overcome this problem is to use a professional framing table. However, to save money you could make a...

    Daniel Horgan

  • Hoop Identifier Information

    Hoop Identifier Information

    HOOP IDENTIFIER The following are pictures of the major brands of hoops that the HoopMaster is available for. These are only pictures of one size of each hoop. There are...

    Daniel Horgan

  • Hoopmaster Product Help Videos

    Hoopmaster Product Help Videos

    These Hoopmaster videos are great. They will show you how to use the Hoopmaster products on all types of applications. Have a look at these before placing your order. Click...

    Daniel Horgan

  • Fixing looping on your embroidery machine

    Fixing looping on your embroidery machine

    1. Change the needle.2. There are 3 needle plates, one is for tubular frames, one is for caps, one is for border frames/table. If you use the wrong needle plate...

    Daniel Horgan

  • Embroidered Garment Holes

    Embroidered Garment Holes

    My embroidered design on a t-shirt is puckering and has pin holes. What am I doing wrong? Helpdesk ResponseUsing the correct needle is essential and for this you should be...

    Daniel Horgan

  • Emb-Adjusting Take Up Levers

    Emb-Adjusting Take Up Levers

    The silver knob aligns the take up lever on the active needle with the arm that makes it go up and down.The take up levers should all be in the...

    Daniel Horgan

  • Buying your first embroidery machine

    Buying your first embroidery machine

    I am starting out in embroidery, what is the best machine to buy? Helpdesk ResponseI will try to answer your question as an embroiderer rather than someone who is trying...

    Daniel Horgan