Terms & Conditions

'OCT50' Free Shipping Terms and Conditions

This offer entitles customers to free standard UK shipping on orders with a subtotal of £50 or more (excluding VAT). To redeem, enter the code OCT50 at checkout. The offer is valid from Thursday 9th October 2025 until Thursday 16th October 2025 and applies to online orders placed through the ETC Supplies website only. Free shipping applies to standard UK delivery; additional charges may apply for express delivery or non-mainland UK addresses. This promotion cannot be used in conjunction with any other offer, discount, or trade agreement, and no cash alternative is available. ETC Supplies reserves the right to withdraw or amend this offer at any time without prior notice. By using the promo code, customers agree to these terms and conditions.

ETC Supplies Terms and Conditions

The “Customer” refers to the person/company purchasing the goods.
The “goods” refer to the items supplied by ETC SUPPLIES to the customer under the contract between them.
Any goods ordered are taken on the understanding that the Customer has committed themselves fully and is subject to ETC SUPPLIES’ Terms and Conditions.

1. Pricing
   i) Prices quoted are exclusive of VAT or any other taxes.ii) ETC Supplies reserve the right to alter prices without prior notification and shall not be bound by any price quoted that is not in writing.iii) Written quotations remain valid for four weeks.iv) If, between the date of order and the date of delivery, there are any unforeseen price increases in the cost of material, labour, transport, overhead expenses or any other costs, then ETC SUPPLIES shall be entitled to increase the price of any goods.
2. Variations of quantity and size
   i) Variations of quantity and size up to 5% shall not entitle the Customer to reject the goods.
3. Payment
   i) Payment must be made with placement of order, except when credit facilities have been approved. ETC SUPPLIES’ standard terms of credit are strictly 28 days from date of invoice.ii) ETC SUPPLIES reserves the right to withdraw credit facilities at any time without notification.iii) ETC SUPPLIES reserves the right to charge interest of 2% per month on all accounts unpaid for 29 days or more.
4. Delivery
   i) While ETC SUPPLIES will make every effort to give delivery at the required date and time, this date and time is not guaranteed or deemed by the essence of the contract.ii) The signature of any employee/person accepting delivery at the specified address shall be acceptable as proof of receipt of goods.iii) Should the goods be refused or unaccepted, the customer shall be liable for any additional costs including carriage, storage, losses and damages etc.iv) ETC SUPPLIES reserves the right to despatch alternative goods that may not be exact to those that are specified.v) ETC SUPPLIES reserves the right to amend or change material specification and formulation without prior notification.
5. Loss/Damage/Returns
   i) ETC SUPPLIES shall not be held liable for any consequential or force majeure loss or damage of any kind, however caused.ii) Any claims made by the customer should be made in writing within 14 days of the despatch date.iii) Return of goods must be subject to an agreement between ETC SUPPLIES and the Customer. Goods must be unharmed, unused and in a resalable condition.iv) Bespoke or special items, which are not standard stock products, are non-returnable.v) During manufacture these goods are subject to a +/- tolerance of 5%.vi) Following an agreement between ETC SUPPLIES and the customer, any goods returned shall be subject to a 10% restocking charge.vii) Any PPE items are sold on a non-returnable basis, unless the goods are accepted by the manufacturer as faulty.
6. Passing of Property
   i) Goods sold will remain the property of ETC SUPPLIES until all sums due to ETC SUPPLIES from the customer are paid in full.ii) Should the goods become constituents of, or converted into other goods then such other goods shall become the property of ETC SUPPLIES until paid for in full.iii) Following dispute, ETC SUPPLIES retains the right to require delivery of the goods from the Customer to ETC SUPPLIES. Failure of delivery permits ETC SUPPLIES to enter the premises of the customer and repossess the goods.
7. Warranty
   i) The customer is responsible for determining whether any product sold through ETC SUPPLIES is fit for a particular purpose and suitable for users’ methods of application.ii) All statements, verbal and written, including technical information and recommendations are not guaranteed by ETC SUPPLIES but are merely based on what we believe to be reliable.iii) Neither ETC SUPPLIES nor the manufacturer shall be held responsible or liable for any injury, damage or loss, consequential or direct, arising out of the use or the inability to use the product.iv) ETC SUPPLIES makes no warranties, express or implied, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose.
8. Law
   i) The proper law of the contract shall be English law and the customer submits to the jurisdiction of the English courts of law upon purchase.

ETC REWARDS Terms & Conditions

These Terms and Conditions (“Rewards Terms”) govern participation in the ETC Supplies Rewards Scheme (“ETC REWARDS”). By joining and using ETC REWARDS, you agree to be bound by these Rewards Terms. ETC Supplies reserves the right to update or amend these Rewards Terms at any time.

1. Membership Eligibility
   1. Participation in ETC REWARDS is open to all customers with a registered ETC Supplies website account at etcsupplies.com.
   2. Membership is free of charge.
   3. Points cannot be earned or redeemed without an active ETC Supplies website account.
2. Earning Points
   1. Customers earn 1 point for every £1 spent on eligible purchases made through the ETC Supplies website.
   2. Rewards points are earned on the order value after discounts have been applied and before taxes and shipping are added.
   3. Points are allocated once payment for an order has been confirmed.
   4. Points are non-transferable and have no cash value.
   5. ETC Supplies reserves the right to exclude certain products, promotions, or payment methods from points earning.
3. Redeeming Points
   1. Points may be redeemed for ETC Supplies vouchers via the ETC REWARDS button (star icon) located on our website.
   2. Customers must have accumulated a minimum of 100 points before a redemption can be made.
   3. Points can be redeemed at a rate of 100 points = £1 voucher credit.
   4. Voucher credits may only be used for purchases made on etcsupplies.com.
   5. Voucher credits cannot be exchanged for cash, transferred to another account, or applied retrospectively to past purchases.
4. Points Expiry
   1. Points are valid until 31 December of the calendar year in which they are earned.
   2. Any unused points will automatically expire after this date and cannot be reinstated.
5. Account and Points Management
   1. Customers may view their points balance and redemption options through their ETC Supplies account.
   2. ETC Supplies accepts no liability for any unauthorised access to a customer’s account resulting in points loss or misuse.
   3. It is the responsibility of the customer to ensure account login details remain secure.
6. General Conditions
   1. ETC Supplies reserves the right to:
      1. Amend the rate at which points are earned or redeemed.
      2. Introduce additional restrictions or exclusions on the scheme.
      3. Suspend or terminate ETC REWARDS at any time with reasonable notice.
   2. Points have no monetary value outside of ETC REWARDS and cannot be used for any purpose other than as set out in these Rewards Terms.
   3. Misuse of the ETC REWARDS scheme, including but not limited to fraudulent activity, may result in removal of points, account suspension, or termination from the scheme.
7. Precedence / Conflict
   1. In the event of any inconsistency or conflict between these Rewards Terms and the ETC Supplies Standard Terms & Conditions (as published at etcsupplies.com/pages/terms-conditions), the Standard Terms & Conditions shall prevail to the extent of the conflict.
8. Governing Law
   1. These Rewards Terms are governed by and construed in accordance with the laws of England and Wales.
   2. Any disputes arising under or in connection with ETC REWARDS shall be subject to the exclusive jurisdiction of the courts of England and Wales.
      

Shop Pay Disclosure

Credit is offered by Shopify International Ltd. (FRN: 1031087)in partnership with Affirm UK Limited. Shopify International Limited is an Appointed Representative of Affirm U.K. Limited, trading as Affirm, which is authorised and regulated by the Financial Conduct Authority (FRN: 756087). Affirm's company number is 10199101 and its registered office is at C/O TMF Group, 1 Angel Court, 13th Floor, London, EC2R 7HJ.